Privacy Policy
Effective date: 6 April 2026
Crown Pet (Pvt) Ltd ("Crown Pet", "we", "us", or "our") operates the website crownpet.lk. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website.
1. Information We Collect
Information you provide
When you use our contact form, we collect the following personal information:
- Name
- Email address
- Phone number
- Message content
Information collected automatically
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website address
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and appointment requests
- Improve our website and services
- Analyse website traffic and usage patterns
- Comply with legal obligations
3. Cookies and Tracking
Our website uses cookies and similar tracking technologies to analyse website traffic and understand how visitors use our site. We use Google Analytics, which collects anonymous usage data such as pages visited, session duration, and general location.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.
4. Third-Party Services
We may share anonymised, aggregated data with third-party analytics providers (such as Google Analytics) to help us understand website usage. We do not sell, trade, or otherwise transfer your personally identifiable information to third parties.
5. Data Retention
We retain personal information submitted through our contact form for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Analytics data is retained in accordance with Google Analytics' data retention policies.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
To exercise any of these rights, please contact us at info@crownpet.lk.
7. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly remove it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us via info@crownpet.lk.
Get In Touch
We are here for you and your loyal companion. Please reach out anytime and our team will be happy to help.